Refund policy

Our return and refund service only applies to products that is found defective upon receiving. We will not be responsible for damages resulting from negligence or improper handling by the customer. We DO NOT offer exchanges in any case.

For product that is found defective upon receival, please contact us at refund@fleurscrafts.com within 48 hours for a return and refund request, together with close-up photos of the defects and your order number.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Unfortunately, we cannot accept returns on giveaway items, sale items and products that had already disclosed with defective upon sales.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 working days have passed since we’ve approved your return, please contact us at refund@fleurscrafts.com.